Shipping policy

Last updated: September 26, 2026

This Shipping Policy explains how and when your order will be processed, dispatched, and delivered.

1. Order Processing and Fulfilment Time

All orders are processed in the order they are received.

  • Parts in UK stock: fulfilment typically takes up to 4 business days.
  • Parts marked “Sourced on demand”: these are imported to order from our manufacturer in Türkiye and dispatched by us. Please allow an estimated 20 days in total from order to delivery. No import taxes are charged to you.

Once your order has been dispatched, you will receive a shipment confirmation email containing your tracking information.

Please ensure that your delivery address is correct at the time of purchase to avoid delays or misdelivery.

2. Shipping Carriers and Services

We deliver within the United Kingdom using:

  • Royal Mail Tracked 24 and Royal Mail Tracked 48 – for most parcels.
  • Parcelforce Express 24 and Parcelforce Express 48 – for larger or heavier orders.
  • Collection – free, from our unit at Steeple House, Percy Street, Coventry CV1 3BY.

All delivery services are tracked.

3. Shipping Rates and Free Shipping Threshold

You may place an order of any value — there is no minimum order requirement.

  • Free Shipping: UK orders of £150 or more qualify for free tracked delivery.
  • Standard Shipping: Orders below £150 will incur a shipping fee, calculated and displayed at checkout.

All applicable shipping costs will be clearly shown before you confirm your purchase.

4. Payment Capture

Please note that payment, including any applicable shipping fees, will be captured at the time of fulfilment — that is, when your order is packed and handed over to the delivery company. This ensures that you are only charged once your parcel is ready to ship.

5. Estimated Delivery Timeline

Stage Timeframe Details
Order Fulfilment Up to 4 business days Parts in UK stock: time to prepare, package, and dispatch your order.
Shipping 1–2 business days (24 services) or 2–3 business days (48 services) Royal Mail Tracked 24/48 or Parcelforce Express 24/48.
Sourced on demand Estimated 20 days in total Imported to order from Türkiye, then dispatched by us.

Total estimated delivery time for parts in UK stock: up to 6 business days from order placement.

Delays may occur during peak periods or due to courier network disruptions beyond our control.

6. Order Tracking

Once dispatched, you will receive a tracking number via email. You can track your shipment directly through the Royal Mail or Parcelforce website. Tracking information usually becomes active within 24 hours of dispatch.

7. Damaged or Lost Parcels

We take great care to ensure your items are securely packaged. If your order arrives damaged, incomplete, or has not arrived within the expected timeframe:

  • Please contact us promptly at support@danubian-sons.co.uk.
  • Include your order number and, if possible, photos of the damaged packaging or item.

We will investigate and resolve the issue with the courier as quickly as possible.

8. Returns and Exchanges

Please refer to our Return Policy page for full details on returns, replacements, and refund procedures.

9. Contact Us

If you have any questions about shipping or delivery, please reach out to us at: